Right of withdrawal

As a customer, you have the option to use your right of withdrawal within a period of 14 days after receiving your order without giving any specific reason. You are allowed to unpack or test the received products to the extent necessary to assess their properties, characteristics and functionality. Should you decide to exercise your right of withdrawal, you must treat the products with care and return them to DrSupply in their original condition and packaging. The costs for returning the products are borne by the buyer. For more information on how to return products, please consult our instructions on exchanges and returns.

Exceptions for perishable and hygienic products

Products purchased from DrSupply that have a limited shelf life (such as hygiene products or custom work) cannot be returned if the seal is broken after delivery. The right of withdrawal does not apply to this category of products. The sale is considered final once payment has been successfully completed, as clearly stated in our offer.